Shipment & Delivery
1. How long is your lead time?
Basically, it depends on your order quantity and our current production schedule. Please note that orders requiring too many models will take an extra-long time and thus not encouraged. Normally, we can make delivery in 10-20 days for regular orders. We encourage our customers to share their demand forecast with us so that we can make advanced preparation and speed up the lead time.
2. How much does the shipping cost?
Shipping cost is mainly based on the mode of transport (by courier, by air or by sea) and the shipment’s weight (gross weight or dimensional weight). For our LED lighting, most of the products are charged by actual weight, however, some products like LED tubes are charged by dimensional weight when shipped by air and by courier. Please tell us the model and quantity you want so that we can calculate the shipping cost for you. You can also provide us with your freight collection account. But based on our experience, it would be more cost-effective if we arrange the delivery.
3. How will you send my shipment?
We can send your shipment by courier (DHL, UPS, FedEx, TNT, EMS ), by air and by sea depending on your request. The shipping cost and delivery time are different. The courier will deliver the shipment to your address. Generally, the small or urgent order is delivered by courier. For delivery by air or sea, you need to pick up the shipment at the airport or seaport.
4. Is the shipping cost included in the product’s price?
No. The prices on our price list do not include the shipping cost.
5. How do I know that my shipment has been sent?
We will provide you with the related shipping information or documents like tracking number, bill of lading, etc. We will send you the related shipping documents for your customs clearance purpose.
6. How much import tax should I pay?
Even for the same product, the import tax may vary from country to country. The universally applicable HS code of LED lighting is 94054090. You can check the import tax on your local customs authority website or consult your local import agent.